Things that made me cheer this week

People are pissed off a lot lately. Unfortunately the ones who have to put up and shut up are in the customer service industry. I feel a movement coming, a cultural movement. A time when people are expected to act with grace and dignity in the face of uncertain outcomes. I feel a movement coming on where a person is allowed to call you an asshole and dismiss your rude, uncouth, heathen ass when you act like a jerk.

Here are several instances that made me cheer!

Girl quits her day job and emails entire office, via The Chive.com

You can click on the headline to see the entire set of photographs. I’m really proud of this lady for doing this. I’ve been an assistant many times and I’ve been treated with extreme disregard several times. Just in case you’re wondering dearest bosses; WE CAN FUCKING HEAR YOU!

Episode 2 when Chantel cheers!

Flight Attendant quits! Source CNN.com

His angry screed over the JetBlue plane’s intercom was apparently prompted after a passenger cursed at and shoved or hit Slater. And it’s getting an unexpected level of support from folks sympathetic to its “Take This Job and Shove It” bent.

I applaud this guy, as a person who has worked in some form of customer service my entire life. I’ve worked with the public and the public treats customer service employees like second class citizens. Customers degrade, insult, name call and generally act like douches.

I personally have been called names, insulted, yelled at, taken to court and openly sexually harassed. I’ve said it before and I’ll say it again – don’t take it! Do not reward bad behavior with good customer service. Just say no to ASSHOLES!!

Public; YOU’RE ON NOTICE!